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Returns & Exchanges

If you are not completely satisfied with your purchase, it can be returned for a refund within 7 days of arrival at your home or it can be exchanged within 30 days. Product must be returned with the original packaging intact with the tags included or attached. Please note that all underwear cannot be exchanged or refunded for hygienic reasons. 

Extended Holiday Returns: Purchases starting on November 30, 2023 until December 24th can be returned until January 8, 2024 or 30 days after purchase.

We can be contacted for returns or exchanges at 514-271-5465 (1-888-271-5058) or by e-mail at to verify refund/exchange before it is mailed.

Be sure to have all receipt information ready for our customer service representative. The customer is responsible for return shipping costs.

Please send all returns to:

4075 Boulevard St. Laurent
Montreal, Quebec
H2W 1Y7

Product can also be returned directly to the store in person at the same address:

4075 Boulevard St. Laurent (at Duluth)
Montreal, Quebec

IMPORTANT: Website orders can only be returned to the store Monday to Friday, from 10 AM to 5 PM. Orders returned outside of these hours will be refunded on the next business day.

Orders that have been refused by the customer without the approval of Jet-Setter will have the shipping charges deducted from the refund issued. Returns that have been sent without first contacting Jet-Setter will either be refused or have the cost of the original shipment deducted from their refund. Jet-Setter will not accept any returns of products that are or appear to be used. Products that are returned used will be held and the customer can choose to have it sent back to them at their expense.